COSY AURA WATCH STORE
Frequently Asked Questions
Find quick answers on buying, payments, shipping, delivery, and returns.
Purchasing A Watch
Back To TopYes. Every watch we sell is brand new and sourced through trusted supply channels. We do not sell pre-owned timepieces.
Watches are sold on a first-come, first-served basis. Adding an item to your cart does not reserve it. Complete checkout to secure your purchase.
Delivery And Tracking
Back To TopYour order is prepared after payment confirmation. Most orders dispatch within 1 to 3 business days. Choose Aramex, FedEx, or DHL Express at checkout.
We ship worldwide with Aramex, FedEx, and DHL Express. Courier options, live prices, and estimated times appear at checkout for your country.
Use Track Order in the footer or visit /track with your 8-character order number and checkout email. When your order ships, you will also receive an email with carrier tracking details.
Payment And Returns
Back To TopWe accept major credit and debit cards via Stripe secure checkout, including Visa, Mastercard, and American Express.
You may return an eligible watch within 14 days of delivery for a full refund, provided it is unused and in original packaging. See our Returns page for details.
Still need help?
Our team can help with product details, delivery timing, and order support.